Support

The most important thing about APIs & PMS support is that it is done by the same developers who built the product.

Admin

We provide as much FREE support as possible (subject to availability of support staff). However, if the customer does not coordinate, then we are not bound to provide support; as the monthly changes do NOT include support fees.

Terms

  • Online documentation contains most of the information about the system.:
  • The system is designed to provide relevant error help links to you if applicable (users are expected to read them)
  • Also, the system provides you detailed server logs (Activity logs) for further investigation. So you do not have to depend on support personnel.
  • Training is NOT included in support
  • Our support developer will decide if any issue requires further detailed investigation
  • Using developers for doing support tasks means you get the best solution very quickly.
  • However, developers are expensive & we need to utilize their time efficiently. Hence, we expect clients to understand that the terms of this support model are primarily driven by the costs involved in having developers do the support work.
  • APIs users also note that you or your programmer should know programming. We do NOT assist with any programming related help.

Contact

In case you need further assistance, please contact us on Email (preferred), WhatsApp or Phone. Contact details are available here.