Get instant answers

Need a person instead?

If the assistant cannot solve it, our team takes over on WhatsApp or email — support is text-based, so please send the details below rather than calling. A person may take a little longer to reply, depending on what else is being worked on.

How support works

Support here has two steps, and almost everyone finishes at the first one.

1. Ask Artha. She is the Support chat on this website and inside the app. She knows the whole documentation, replies in seconds at any hour, and — once you are logged in — can look at your own account instead of guessing.
2. If she cannot solve it, our team does. Message us on WhatsApp or by email and a person picks it up.

Support is text-based. Our number takes WhatsApp messages, not calls, and we do not run a phone line. Everything is handled in writing so your details, your error message and our answer all stay in one place.

Step 1 — Ask Artha first

Look for the chat button on this website, or open the chat inside your account.

She answers setup questions, broker questions, billing questions and most error messages straight away, day or night. Write in the language you are comfortable with — Hindi, English, Hinglish and many others — and she replies in the same one.

Once you are logged in, she can also check your account: your wallet balance, a payment that has not appeared yet, whether your static IP is active, how your copy trading is set up, and why a particular order did not copy. That is usually the difference between a list of things that might be wrong and the thing that actually is.

If she cannot help, she says so and hands you over — she will not keep you going in circles.

Read more about Artha

Step 2 — When you need a person

If Artha could not solve it, our team is here.

• WhatsApp — message +91 92844 55924 (messages only, not calls)
• Email — write to help@stocksdeveloper.in

Please include these four things in your first message:

1. Your registered email
2. Which broker account it is about
3. The exact error message — copy the text, or send a screenshot
4. What you were doing when it happened

If you already asked Artha, tell us what she suggested. With these details we can usually fix it in one reply. Without them, our first reply has to be a request for them, and that only delays your answer.

We read every message. Replies are not instant — a person may take a while depending on what else is being worked on — which is why Artha is almost always the faster route.

What human support is for

Our team handles a genuine problem with the software — something that is not working the way it should, or an issue with your own account that needs us to look into it. That includes:

• An order, login or account problem that Artha could not resolve
• A payment or billing issue on your account
• A suspected fault or bug in the software
• Help for programmers using our APIs, beyond what the documentation covers

For anything already answered in the documentation, the knowledge base or by Artha, please use those first. They give you the answer immediately, at any hour, and they are right more often than a rushed reply would be.

Thinking of buying? Try it, don’t book a call

We do not have a sales team, and there are no sales or demo calls to book. We think that is a better deal for you:

• Every new account gets a free 1-month full-feature trial. Nothing is held back for paying users. Instead of listening to someone describe the product, you can connect your own broker account and use the real thing for a month.
• Artha answers product questions instantly — what it supports, how copy trading works, what a feature does, what it costs — without you waiting for anyone.
• The documentation and pricing pages are complete and public. There is no hidden pricing and no “contact us for a quote”.

Start your free trial

Why support works this way

We are a small engineering team. We chose to put our time into building and fixing the software rather than into a call centre or a sales desk.

That choice is why Artha exists, why the documentation is as detailed as it is, and it is part of how the price stays low — you are not paying for a phone room. It also means that when a real fault does reach us, the person reading your message is the person who can actually fix it.

Service updates and status

We post live service updates and issue notices on our broadcast channels. If something is not working, check here first — you can quickly see whether it is a known issue we are already working on. Follow either one:

• WhatsApp Channel — Stocks Developer on WhatsApp
• Telegram — t.me/realstocksdeveloper

What we cannot do

We give software only. We do not give trading advice, tips or recommendations, and we cannot tell you what to buy or sell. You set up and control every activity in the software.

Already a customer?

Log in to your account at webx.stocksdeveloper.in. The activity log inside your account lets you check what the system did on your behalf, with the time and result of each action, so you can look into many things yourself.

Business details

• Company: Stocks Developer
• GSTIN: 27AQMPM1138R1Z6
• Email: help@stocksdeveloper.in
• WhatsApp (messages only): +91 92844 55924