Meet Artha, your support assistant

Why we built her

Most support questions have an answer already written down, and most of them arrive when nobody is at a desk — late at night, on a Sunday, five minutes before the market opens. Waiting until the morning for a reply that was always available is a poor experience.

Artha exists so you never have to wait for the obvious. She has read the whole product documentation and every help article, she replies in seconds, and she is there at 2 a.m. on a holiday. When something genuinely needs a person, she says so and hands you over.

Answering instantly also keeps our costs down, which is part of how the product stays affordable.

What she can do today

• Answer product questions instantly. How copy trading works, what a setting does, how to add a broker account, what an error message means, how the pricing works — the whole documentation, without you having to find the right page.
• Reply in your own language. Write in English, Hindi, Hinglish, Marathi, Bengali, Gujarati, Telugu, Tamil, Kannada or another language, and she answers in the same one.
• Look at your own account, once you are logged in. This is the part a normal chatbot cannot do. She can check:
  • your wallet balance, including an amount that is still waiting for approval;
  • your recent transactions — recharges, static-IP charges, refunds;
  • your static IP: which kind you have, whether it is active, and when it renews;
  • how your copy trading is set up, for both methods;
  • your general settings.
• Work out why an order did not copy. Tell her a copied order is missing and she checks your actual master and child setup for the reason, instead of listing things it might be.
• Hand you to a person. Ask for a human and you get our WhatsApp number straight away.

How she is different from a normal support bot

An ordinary website chatbot searches the pages and reads one back to you. That works only when your problem is the standard one.

Artha starts from the same documentation, but when you are logged in she also looks at your setup before answering. So instead of “here are five reasons an order may not copy”, you get the reason it did not copy for you — and what to do about it. That is the difference between a search box and someone who has actually looked.

She also asks before guessing. If your message could mean two different things, she asks one short question rather than confidently answering the wrong one.

What she does not do

• No trading advice. She never tells you what to buy or sell, never suggests a price or a level, and gives no tips or strategies. Stocks Developer is a software company; every trading decision stays yours.
• No actions on your behalf. She can read, never act. No order is placed, changed or cancelled by her, and no setting is changed for you.
• No promises. She will not commit to a refund, a fix or a date on the company’s behalf. Anything that needs a decision goes to a person.

Honesty and privacy

• She is an AI assistant, and she says so. Ask her directly and she tells you plainly. Her profile picture is AI-generated as well — no real person is behind it.
• Only your own account, only after you log in. She reads your data only once you are signed in to AutoTrader Web, and only yours. She never sees another customer’s account, and she cannot see your API credentials.
• A person is always available. Ask for a human and you get our WhatsApp number. She may offer to try first, because she is usually faster — but she will never keep it from you.
• She can be wrong. She is careful to answer only from our documentation and your own data, and to say so when she is not sure. For anything important, please confirm with the team.

About “9 in 10”

Artha resolves about 9 in 10 questions on the spot, without anyone else being involved. It is a real figure from how the chat is actually used, not a guarantee — some questions need a person, and for those she hands you over immediately.