Please check your profit/loss figure
Last updated 9 September 2026
What does the "Please check your profit/loss figure" email mean?
- We could not verify our own profit or loss figure for the contract named in the email.
- This is our fault, not yours and not your broker's.
- Your position is not affected. The quantity and the prices you traded at sit with your broker and are unchanged.
- Only the profit or loss number we display is in doubt. Everything else on the screen is fine.
- Please check that position in your broker's terminal before you act on the figure we show.
- We are told automatically the moment it happens, and we look into every one.
When this happens
- 1 We work the profit or loss out from the position details your broker sends us. If one of those details reaches us in an unexpected form, our figure can come out wrong.
- 2 Our own check caught that, which is why you were told rather than left with the number.
- 3 For this contract your broker did not send a profit or loss figure of its own, so there was nothing for us to show in place of ours.
What this email means
We work out the profit or loss on every position ourselves, from the details your broker sends us — the quantity you hold and the prices you traded at.
We also check our own answer before we show it to you. This email means that check did not pass for one contract.
Normally, when our figure does not pass, we simply show the figure your broker sent instead and you never need to know. This email is sent in the one case where we cannot do that: your broker did not send a profit or loss figure of its own for that contract, so there was nothing to fall back on.
Rather than quietly leave you with a number we do not trust, we tell you.
Is my position safe?
Yes. Your position is held at your broker, and nothing about it has changed.
The quantity you hold, the prices you traded at, and your orders are all exactly as they were. No order was placed, changed or cancelled because of this.
The only thing in doubt is the profit or loss number we display for that one contract.
Why does this happen?
The profit or loss on a position is worked out from a few details your broker sends us: how much you hold, what you paid, and what the contract is worth now.
Brokers do not all send those details in the same form. If one of them arrives in a form we did not expect, our calculation can come out wrong even though every individual number is correct.
Our own check is designed to catch exactly that. So this email is our check doing its job — it means we found the problem ourselves, rather than you finding it later.
What should I do?
- Open that contract in your broker’s own terminal or app and look at the profit or loss there.
- Treat your broker’s figure as the reliable one for that contract until we confirm otherwise.
- Talk to us before you act on the figure we are showing.
If your account uses Risk Management, please be aware that a stop-loss or target on that account is measured using this figure. Contact us if you would like it paused while we look into it.
Do I need to report it?
No. We are told automatically at the same time you are, and we look into every one of these.
You are welcome to write to us if the figures you see are confusing — telling us which contract and roughly what time it happened helps.
How is this different from the “Broker P&L mismatch” email?
They are opposites, and it is worth knowing which one you have.
| This email | Broker P&L mismatch | |
|---|---|---|
| Whose figure is wrong | Ours | Your broker’s |
| What we did about it | We could not correct it | We corrected it |
| What you should do | Check the position at your broker | Nothing |
If you received the Broker P&L mismatch email instead, the number on our screen is the corrected one and there is nothing for you to do.
