Error message

Login failed: Error from Choice: Either your [Phone Number] or [API Key] is wrong

Last updated 21 June 2026

Choice: Either your Phone Number or API Key is wrong

In short

This error means the Phone Number or the API Key saved for your Choice account is wrong. Open the account, correct both values, then validate and save.

When this happens

  1. 1 The phone number saved for the Choice account is wrong.
  2. 2 The API key saved for the Choice account is wrong.

How to fix it

  1. Go to the menu (Accounts -> Trading Accounts).
  2. Click the small EDIT icon next to your Choice account’s client id or login id.
  3. Check and correct your Phone Number and API Key. Make sure they match exactly what Choice gave you.
  4. Click Validate & Save.

Note: The phone number and API key belong to your own Choice account, so enter your account’s own values.

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