Last updated 14 July 2026

Is support free or paid?

In short

Support is free. We also have detailed documentation and a smart support bot on this website that answer around 80% of common questions, so please try them first. For many known issues it gives you the exact, proven fix in seconds, at any time of day, because the solution is already documented. If you still cannot find the answer, our team helps you personally — including remote screen sharing on Google Meet when needed — and this human help is also free. Only in rare cases may we ask you to pay for support: for example, when the documented steps are not being followed, or when the error is clearly the broker's own system issue but you still want us to investigate. We are usually reluctant to charge. But if you still want us to look into it, paid support is available, and that support charge is 100% refundable if the problem turns out to be our system's fault. The refund covers only the support charge, not broker account recharge money — recharge amounts are never refunded. For live service updates and issue notices, you can also follow our WhatsApp Channel and Telegram channel.

Is support free?

Yes. Support is a free service.

This website also has detailed documentation and a smart support bot. Together they can answer around 80% of common questions right away. So please check them first — it is the fastest way to solve most issues.

For many known issues the bot gives you the exact, proven fix in seconds, at any time of day, because the solution is already documented. It is well worth asking the bot first — and if it does not have your answer, a real person takes over, for free.

Our support team will usually point you to the right help page on this website when one is available. If there is no help page for your issue, the team handles it personally. When needed, they can even join you for remote screen sharing on Google Meet to look at the problem with you.

Help from a real person is free too. Talking to our support team, and even a remote screen-sharing session, does not cost anything. The only exceptions are the rare cases described below.

When might support be paid?

In rare cases the team may ask you to pay for support. This usually happens when:

  • The documented steps or processes are not being followed.
  • The error is clearly the broker’s own system issue, but you still want us to investigate it.

We are actually reluctant to charge in these cases. Looking into such issues takes a lot of time, and the cause often turns out to be either a small mistake at the user’s end or a problem in the broker’s system — not ours.

But if you still want us to look into it, we do provide paid support. The charge can vary from case to case.

Refund if the problem is ours

If you take paid support and the problem turns out to be caused by our system, the support charge is 100% refundable.

Please note what this refund covers:

  • It applies only to the extra support charge, if one was taken. As explained above, this is extremely rare.
  • It does not apply to broker account recharge money. Recharge amounts are not refunded.

In short: support is free, the documentation and support bot solve most questions, and on the rare occasion a support charge applies, that support charge is fully refunded if the fault is on our side.

Is there a premium or priority support plan?

No. We do not offer a paid “premium” or “priority” support tier, and support is the same for everyone — whether you run a few accounts or a few hundred. This is a deliberate choice:

  • The price is per account, not based on your capital, so a larger account does not pay more. Running a separate premium queue would push the price up for everyone.
  • The documentation and smart support bot already solve most issues in seconds, and free personal help — including a Google Meet screen share — is there when you genuinely need it.

So instead of charging extra for faster help, we put the effort into making the bot and docs solve your problem immediately. For most users that works better than waiting in a priority queue.

How quickly do you respond?

The response time depends on the type of issue, and each kind is handled as fast as it can be:

  • A setup or configuration mistake — solved almost instantly. The support bot, or our team, gives you the exact fix right away.
  • A known issue with a documented fix — immediate too. The bot returns the precise steps in seconds, with no waiting.
  • A problem on your broker’s side (for example your broker’s own servers or API are down) — resolved as soon as the broker fixes it, since this part is in the broker’s hands.
  • A genuine fix or patch needed in our own software — scheduled into our development work and delivered as quickly as the work allows.

Because the answer to most common issues is already in the documentation and the support bot, they are almost always the fastest way to get unblocked: give the bot the exact details of your problem and it responds instantly.

Why support works this way

Good support takes real time and effort. By putting the answers to the most common questions into our documentation and the smart support bot, we solve everyday issues instantly and keep our support running efficiently. That is part of how we keep the price low for everyone — while still giving free personal help, including a Google Meet screen share, whenever you truly need it.

Stay updated on service issues

We post live service updates and issue notices on our broadcast channels, so you always know if something is being worked on. Follow either one:

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