Error message

Broker Server Error

Last updated 21 June 2026

Broker Server Error

In short

A "broker server error" means your broker's own server returned an error while processing the request. This is on the broker's side, so in most cases a fix has to come from them. First, re-try the order. If it keeps failing, check whether the broker is having an ongoing problem.

Errors

These errors all mean the broker’s server had a problem. They are temporary and come from the broker’s side, not from us:

  • Bad Gateway (the broker returns an HTML error page instead of data)
  • Parsing Failed … Body snippet: <html> (the broker returns a web page, not a proper API response)
  • NoHttpResponseException … the broker’s server failed to respond
  • HTTP Server Error: Unsupported Media Type
  • Read timed out / Connection refused / Connection reset

What this error means

This error comes from your broker’s server, not from our platform. The order request reached the broker, but the broker’s system could not process it and sent back an error.

These problems do not happen all the time. They come and go, and they clear up once the broker’s server is working normally again. You do not need to change your login id, password, API key or any other credentials for these errors.

Because the problem is on the broker’s side, there is usually little we can change directly. The fix has to happen at the broker.

How to fix it

  1. Re-try the order. Many broker server errors are temporary. Placing the order again often works.
  2. Check for an ongoing broker issue. If re-trying does not help, the broker may be facing a wider problem. Reach out to our support team to confirm whether there is a known issue with that broker.
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