The IP address(es) you are trying to add are already linked to another account. Each IP address can only be linked to one account.
Last updated 16 July 2026
IP address is already linked to another account
Your broker is rejecting the IP because that same IP is already registered (whitelisted) for a different account in the broker's API dashboard. A broker lets each IP belong to only one account. You have two ways to fix it: either remove that IP from the other account in the broker dashboard and then add it here, or ask our support team to replace the IP with a different one. A replacement from support is free and the new IP continues on the time you already paid for. Then register the new IP with your broker.
When this happens
- 1 The same IP is already whitelisted for a different account in your broker's API dashboard.
- 2 You tried to reuse one static IP across two broker accounts, which the broker does not allow.
What this means
This is a message from your broker, not from our system. Your broker lets each whitelisted IP address belong to only one account. The IP you are trying to add is already registered for a different account in the broker’s API dashboard, so the broker refuses to add it again.
How to fix it
You have two options. Pick whichever suits you.
Option 1: Free the IP on the other account
If you do not need that IP on the other account any more:
- Log in to your broker’s API or developer dashboard.
- Find the account that is already using this IP and remove the IP from it.
- Now add the IP for the account you want.
Option 2: Ask us to replace the IP
Contact our support team and tell us which account is affected. We will replace the IP with a different one — free of charge, and the new IP continues on the time you already paid for, so you never pay twice. Then:
- Register the new IP in your broker’s API dashboard (in the IP whitelist field).
- Come back to our system, click Validate, and Save the account.
For the full IP setup steps, see the Static IP Setup guide. If your broker rejects the IP for a different reason, see Broker rejects your IP.