Could not recharge account
Last updated 24 August 2026
Could not recharge account
You see this error when your trading account's licence has expired and your account balance is too low to renew it. To fix it, add money to your account so the licence can recharge. If you no longer use that trading account, mark it non-live instead. If you asked to recharge one account for several months, nothing is recharged when the balance is short — add money, or pick fewer months and try again.
What this error means
The licence for your trading account has expired. The system tried to recharge it, but there was not enough balance in your account to complete the recharge.
How to fix it
You have two options:
- Add balance. Add money to your system wallet so the recharge can go through. See the pricing and recharge process for details.
- Stop using the account. If you do not want to use this trading account, mark it non-live. Go to the menu Accounts -> Trading Accounts, select the account and click Non-live.
If you asked for more than one month
You can recharge one account for 1 to 6 months. The message then names the months and the full amount, split into the licence and the static IP if that account uses one.
Nothing is recharged when the wallet is short — not even part of it. So you can either add money, or pick fewer months and try again. The Recharge screen shows the cost of each choice before you confirm, so you can see how many months your balance covers.
