Could not recharge account
Last updated 5 October 2026
Could not recharge account
Your wallet balance is too low for this recharge. Add money and try again, or mark the account non-live if you no longer use it. Nothing is ever half-done: if you picked several months, or several accounts, and the wallet cannot cover all of it (every licence and every static IP), nothing is charged. Add the amount shown, or pick fewer months or accounts.
What this error means
The licence for your trading account has expired. The system tried to recharge it, but there was not enough balance in your account to complete the recharge.
How to fix it
You have two options:
- Add balance. Add money to your system wallet so the recharge can go through. See the pricing and recharge process for details.
- Stop using the account. If you do not want to use this trading account, mark it non-live. Go to the menu Accounts -> Trading Accounts, select the account and click Non-live.
If you asked for more than one month
You can recharge one account for 1 to 6 months. The message then names the months and the full amount, split into the licence and the static IP if that account uses one.
Nothing is recharged when the wallet is short — not even part of it. So you can either add money, or pick fewer months and try again. The Recharge screen shows the cost of each choice before you confirm, so you can see how many months your balance covers.
If you selected several accounts
You may see this message instead:
Not enough balance to recharge these 5 accounts. The total is ₹2,208.35 (licence ₹1,725.00 + static IP ₹483.35) and your wallet has ₹2,183.16. Please add at least ₹25.19, or select fewer accounts. Nothing was charged.
The numbers are your own. When you recharge several accounts together, your wallet has to cover every licence and every static IP in that selection. If it does not, nothing is charged at all, so no account is left with a recharged licence but an unpaid static IP.
Add at least the amount shown, or select fewer accounts, and try again. The Recharge screen shows the same total before you confirm, and See the cost of each account lists what each account costs.
