Account not found or not live
Last updated 20 June 2026
Account not found or not live
You get this error when the API function is given an invalid nickname, or when that account is not live. All API functions take the nickname as a parameter, not the trading account login id. Check that the name is correct, the account exists, it is live, and its license has not expired.
When this happens
- 1 You passed an invalid nickname to an API function.
- 2 The account is not live.
Solution
Pass the nickname, not the login id
The most common mistake is passing the trading account login id instead of the nickname. All API functions take the nickname as a parameter.
To find the correct value to pass:
| Tool | Where to find the nickname |
|---|---|
| Excel tools | Look at the accounts sheet |
| AmiBroker or MetaTrader | See the Pseudo Account chart parameter |
| Any API function | Check the value you pass in the function parameter |
If the login id and the pseudo account id are different, and you pass the login id, you will get this error. See pseudo account for more on how the nickname works.
Check that the account exists and is live
- If you are a new user and have not yet created a trading account in the AutoTrader system, create one first. See Trading Accounts.
- Make sure a pseudo account with that name exists and is live. You can check this on the Trading Accounts screen.
Check that the license has not expired
Make sure the account license has not expired. You can check this on the License tab.