Error message

Incorrect api_key or access_token

Last updated 23 June 2026

Kite: Incorrect `api_key` or `access_token`

In short

This error means your Kite session has expired. Kite does not allow two parallel sessions, and AutoTrader Web reconnects automatically, so usually you do not need to do anything. If you must log in manually, use the Kite Mobile App, which does not interfere with AutoTrader Web.

Why this happens

This error happens when your Kite session expires.

Kite does not allow multiple logins. The only exception is the Kite Mobile App. So if you want to log in at the same time, use the Kite Mobile App.

This is the same error you can also see on Kite, as shown in the screenshot below.

incorrect access_token

Solution

Solution 1 — Use the Kite Mobile App

The best solution is to use the Kite Mobile App for logging in. A login from the Kite mobile app does not interfere with AutoTrader Web’s Kite session.

Solution 2 — Log in and log out once

Try to manually log in to Kite and then log out. This should solve the issue, as long as the credentials you entered in AutoTrader Web are correct.

Solution 3 — Let the automatic reconnect handle it

AutoTrader Web reconnects automatically, so you do not need to worry about it.

To look at your live portfolio, use the portfolio screens available on AutoTrader Web (Menu: Trading -> Portfolio).

If for some reason you must log in, then:

  • Stop the Desktop client if you are using it.
  • Stop or pause your automated trading if you are not using the desktop client.
  • You can even place a dummy order after you finish your manual work in the Kite account.
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