Error message

User Blocked Contact System Administrator

Last updated 20 June 2026

User Blocked Contact System Administrator

In short

This error means wrong trading platform credentials were saved in AutoTrader. AutoTrader kept trying to log in with those wrong credentials, and your broker blocked the account after too many failed attempts. To fix it: unblock the account with your broker, then update and re-validate the correct credentials in AutoTrader, in the order shown below.

Why this happens

This happens when a user enters wrong trading platform credentials in AutoTrader. AutoTrader then tries to log in with those wrong credentials, and your trading account gets blocked due to the unsuccessful attempts.

Solution

Do the steps in this exact order. The sequence matters.

  1. Go to menu (Accounts -> Trading Accounts)
  2. Select the row of the account you want to update credentials
  3. Click Non-Live button on top
  4. Click the Edit icon next to trading account login id on the same screen
  5. On your stock broker, UNBLOCK your account
  6. Update the credentials in our system
  7. Click on the Validate & Save button
  8. Make your account Live after successful validation
  9. Note: Above operations must be done in the given sequence.
  10. Also note that it is a good idea to check with your broker on what is the expiry duration of the password. And then accordingly you should periodically change credentials of all of the accounts belonging to that broker on a weekend.
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