User Blocked Contact System Administrator

This happens when a user enters wrong trading platform credentials in AutoTrader. It results in AutoTrader trying to login with wrong credentials and your trading account gets blocked due to unsuccessful attempts.

Solution

1. If you are running Dekstop client (at-desktop), then first close it.
2. Go to your trading platform (kite, upstox, scalpert, aliceblue etc.) and unblock your account.
3. Go to AutoTrader Web (Menu: Settings -> Trading Platforms). Open your trading account and add correct credentials (user id, password & security answer)
   1. It is recommended type in your credentials. This is because sometimes copy & paste adds invisible formatting characters. If you want to copy & paste, then do it from notepad.
4. Click the Validate button to verify the credentials
   1. If your credentials are correct, you will see a success message.
   2. Otherwise you will see a failure message with the failure reason. You need to make corrections accordingly.