User Blocked Contact System Administrator

This happens when a user enters wrong trading platform credentials in AutoTrader. It results in AutoTrader trying to login with wrong credentials and your trading account gets blocked due to unsuccessful attempts.

Note: AutoTrader Web is designed to retry failed login only once. So in total it will make only two attempts for a single request. The problem arises when a user clicks refresh, opens a trading screen on AT Web or his trading system makes another API request; then the system will try to login again. This creates more than two login attempts, as a result your trading account gets blocked.

Solution 1

1. If you are running Dekstop client (at-desktop), then first close it.
2. Go to the trading platform of your stock broker & unblock your account.
   1. For Finvasia Shoonya, make sure you do not enable secure login, which asks for additional 4-digit MPIN
   2. (In some cases) you may need to change the trading platform password
3. Go to AutoTrader Web (Menu: Settings -> Trading Accounts). Open your trading account and add correct credentials (user id, password & security answer)
   1. It is recommended type in your credentials. This is because sometimes copy & paste adds invisible formatting characters. If you want to copy & paste, then do it from notepad.
4. Click the Validate button to verify the credentials
   1. If your credentials are correct, you will see a success message.
   2. Otherwise you will see a failure message with the failure reason. You need to make corrections accordingly.

Solution 2

For AliceBlue ANT, We have noticed a rare issue wherein having correct credentials also causes account to get blocked. In such cases, please try following:

1. Unblock the account & try using it on AutoTrader Web
2. If none of the solutions work… Then use the old ANT platform, you can modify trading platform by going to AutoTrader Web menu (Settings -> Trading Account). Open your account & change trading platform to ANT. You can ignore the warning message.