Recharge is not needed yet

What this message means

You clicked Recharge on the Accounts -> Trading Accounts screen, and at least one of the accounts you selected still has plenty of validity left — more than 15 days.

This is only a warning. Nothing has been charged yet, and nothing is wrong with the account. We show it because recharging an account that does not need it is almost always a mistake.

The message lists every such account with:

• the number of days still left, and
• the date the account is valid till.

Use that list to check whether you really meant to recharge those accounts.

What happens if you recharge anyway

• The amount is taken from your wallet straight away.
• The new month is added on top of the current expiry date, not from today.

So the days are never lost. An account that was valid till 18-Sep stays valid for a month beyond that. The only real cost is that you paid earlier than you needed to.

What to do

• You did not mean to recharge — click Cancel. Nothing is charged.
• You did mean to recharge — click Recharge anyway. This is a normal thing to do if you want to pay for a few months in advance.
• You want to stop thinking about it — turn on Auto Recharge from the menu Settings -> General. Your live accounts are then recharged from your wallet when they expire, so you never need to recharge by hand or watch the expiry date.

Orders are blocked, but the account does not need a recharge

If you opened Recharge because orders on the account stopped going through, look at the IP Days column on the Trading Accounts screen. A red 0 there means the account’s static IP is unpaid, while the account licence itself is still valid. That alone blocks orders.

You do not need to recharge the account for this. The message shows a box for such an account with a Pay for the IP only button and the price. Use that, or click Pay IP next to the 0 in the IP Days column. Both renew only the static IP, up to the account’s licence date, and orders go through again. See Trading blocked: your static IP has expired.

I already recharged the same account twice

Nothing is wasted. Both recharges are on that account, so it stays valid for one more month than you expected. Check the Expiry and Days columns on the Trading Accounts screen — they show the new date.

If you recharged the wrong account rather than the same one twice, that is a different situation and we can help. See Can I transfer my recharge or licence days to another account?.

For anything else about a recharge, use the contact options on our contact page.

Why 15 days

It is simply a safe cut-off. An account with more than 15 days left has at least two weeks of trading before it needs anything, so there is no reason to pay today. Below that, the account is close enough to expiry that recharging is reasonable and the warning does not appear.