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home/Knowledge Base/AutoTrader Web

Account not found or not live

506 views February 7, 2024 stkadmin 0

You will get this error when you pass an invalid “pseudo account name” in API functions or when that account is not live.

Solution

  • Common mistake:
    • Make sure you are passing pseudo account name & not the trading account login id. All APIs take pseudo account name as a parameter.
    • API में सूडो अकाउंट का नाम पास कीजिये (ट्रेडिंग अकाउंट का लॉगिन ID नहीं पास करना है)
  • If you are new user and yet to create a trading account in AutoTrader system, then do it from here.
  • Make sure you have a Pseudo Account by the given name and it is live. You can check it here.
  • Make sure your account has not expired license. You can check it here on License tab.
  • Make sure that you are passing correct pseudo account to the API.
    • For excel tools, look at accounts sheet
    • For AmiBroker or MetaTrader see Pseudo Account chart parameter
    • Check the pseudo account value you are passing in the API function parameter (sometimes users make a mistake of passing trading account id, if it is different than your pseudo account id then you will get an error)

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