Last updated 18 August 2026
No free trial after adding an account
- Every new account gets the free one-month trial, on every broker — but only once per account.
- The usual reason you got none: the account was added before and its trial is already used up. Re-adding it does not give a new one.
- The trial starts the moment you add the account — the days count down even if you do not use it.
- A static IP does not hold up the trial. The 24-hour rule you may read about is for the IP address, not for your account.
- To keep using the account, recharge it.
- The trial covers the account licence only. Static IP charges apply separately, and there are none if you bring your own IP.
When this happens
- 1 The account was added in the system before and its free trial was already used up. Re-adding it (by you or any user) does not give a new trial.
- 2 The trial starts the day you add the account, so the days keep counting even if you do not use the account or the system during the trial.
Why this happens
Every new account gets the free one-month trial, on every broker. But the trial is given per account, only once. So if this account was added in the system before and its trial was already used up, adding it again does not start a fresh trial. This is true even if a different user re-adds the same account.
One more thing to know: the trial covers the account licence. If the account uses a static IP from us, the IP charges apply separately (see pricing); if you bring your own IP, there are no IP charges.
Does a static IP hold up the free trial?
No. Taking a static IP has nothing to do with the trial. Buying, reserving or whitelisting an IP does not start, pause, delay or cancel it, and it never puts your account on hold.
You may read that a new IP is reserved for 24 hours. That limit is about the IP address only — save the account within that time so you keep the address. It says nothing about your account licence. No account becomes active on its own after a wait.
So if a new account shows expired right after you took an IP, the IP is not the reason. The reason is the free trial: this account was added before, and its one trial is already used.
What to do
To use the account, recharge it. Once you recharge, the account is active again.
- See pricing and how to recharge.
- If recharge fails because of low balance, see Could not recharge account.
Good to know: the trial starts when you add the account
The free trial starts the moment you add the account. The system counts the trial days from that day.
- The days keep counting even if you do not use the account or the system during the trial.
- Deleting the account does not stop this or delete the licence. If you add the account back later, it returns with the same expiry date, and the days kept running while it was deleted. So if you delete an account with trial days left and add it back only after that date, the remaining days are wasted. See Does deleting an account delete its licence or free trial days?.
- Once the trial is used up, we do not give another free trial for that account.
Tip: If an account still has trial days left and you recharge it, you do not lose those days — one month is added on top of the days you already have.
