AliceBlue server times out or gives error on login. This error is sent by AliceBlue server, which indicates that internally they have many systems which communicate with each other & one of that system is not responding at times. As a result the main system which received request from user, gives this error.
Solution
There is no solution for this, as the error happens on broker’s server. They need to investigate and put a fix for this.
We have noticed that AliceBlue systems are not as reliable as Zerodha or Upstox. Hence many of our clients moved away from AliceBlue.
This is really affecting AliceBlue customers. If you are someone who knows this broker, kindly report it to them. We have already tried reaching them, but got no response.
Admin
Reporting to their support
Here is a content of the email we wrote to notify their support team:
We provide strategy development consultation to many clients and they are starting to lose trust in your systems. Someone with thorough technical expertise needs to look into this.
PROBLEM 1
Many times it simply does not allow us to login. I am a developer and I checked in browser tools. You can clearly see errors:
Status Code: 500 “Something went wrong”
See screenshot below:
PROBLEM 2
The system simply times out. Again this is an intermittent issue. So that needs to be taken into account while investigating.
Message(reason=timeout)
Again this message can only be seen in developer tools.