There could be one of the following issues:
- You are getting logged out when you try to manually login
- Some trading platforms (like Zerodha Kite, Finvasia Shoonya, Mastertrust, Aliceblue) do not allow parallel logins. So if AutoTrader Web is logs in to your account, your manual login might become invalid and you will get logged out. The exception here is that you can use broker’s Mobile App, which does allow parallel login along with AutoTrader Web.
- Platforms like Upstox, Angel Broking & Fyers do not have this restriction, so you will not face this problem on these platforms.
- AutoTrader Web only logs in if your strategies or at-desktop client are running OR if you are viewing the account on AutoTrader Web’s website
- Your account is getting blocked
- You have entered wrong login credentials in AutoTrader Web. So when AutoTrader Web tries to login it results in account being blocked
- Limitations of each broker are documented in detail here
AutoTrader Web never logs in automatically into your trading account unless it has received an API request for your account. API request can come from:
- The desktop client
- Your trading strategy
- AutoTrader Web’s website
Solution
In general, it is recommended to monitor your account from AutoTrader dashboard, so you do not need to login to your trading terminal. In case you need to use charts, keep a spare account for it.
As you have seen above description; there are different scenarios. So let us see solutions in each scenario:
- You are getting logged out when you try to manually login
- First of all, if you just want to monitor the trading account, then you can do that from our website. See Trading chapter of user guide.
- Stop your trading strategies or at-desktop client, if you are getting logged out
- Remember at-desktop client sends portfolio sync requests every 15 seconds. You can stop Monitoring which will stop these requests.
- Your account is getting blocked
- Correct your trading account credentials on AutoTrader Web, if your account is getting blocked. More details are given on unblock account.
- Finally, if nothing is helping. You can log into AutoTrader Web’s website, go to your Pseudo Accounts and mark them non-live