Change or Reset Your Password

Two different passwords

AutoTrader Web involves two passwords, and they are changed in two different places:

Password	What it is	Where you change it
AutoTrader Web sign-in password	The password you type on the AutoTrader Web login page, next to your Login Id.	Inside the app, from the User menu — see below.
Broker trading account password	The password of your account with your stock broker, saved in AutoTrader Web so it can log in for you.	With your stock broker first, then saved again in Accounts → Trading Accounts.

The steps on this page are for the AutoTrader Web sign-in password.

Change your password (you know your current one)

This is the normal way. You stay signed in and nothing is emailed.

1. Sign in to AutoTrader Web.
2. Click your name in the top-right corner — or the round icon showing the first letter of your name — to open the User menu.
3. Click Change Password.
4. Type your current password.
5. Type your new password, then type it again in the next box.
6. Click Save.

You will see “Password changed” on the screen. You stay signed in on this device; use the new password the next time you sign in.

Your new password must be at least 6 characters and different from your current one. If you type the current password wrongly, nothing is changed and the screen tells you so.

Reset your password (you have forgotten it)

Use this when you cannot sign in at all. It proves who you are with a code sent to your email instead of your old password.

1. Open AutoTrader Web and stay on the login page.
2. Click the Forgot or Reset Password link, just under the password box.
3. Type the email address you registered with, then click Load Users.
4. Pick your login id from the list that appears, then click Reset Password.
5. We email a reset code to that email address.
6. On the next screen, type the reset code, then your new password twice.
7. Click Change Password. You can now sign in with the new password.

You do not need your old password for this. You only need access to the email address saved on your account.

If the reset code does not arrive

• Check the spam and promotions folders of your email.
• Make sure you typed the same email address you used when you registered. The code goes only to the address saved on your account.
• Wait a few minutes and check again before requesting a second code.
• If it still does not arrive, message us on WhatsApp and we will check it for you.

If your email has more than one login id

One email address can be linked to more than one AutoTrader Web login id. That is why the reset screen asks you to pick an account after you click Load Users. Pick the login id you actually sign in with — the reset code changes the password of that login id only.

Changing your broker trading account password

This is a different password and a different screen.

1. Change the password with your stock broker first, using the broker’s own website or app.
2. In AutoTrader Web, open Accounts → Trading Accounts.
3. Click the pencil icon next to that account’s Login Id.
4. Type the new broker password, then click Validate and Save.

Until the new broker password is saved here, AutoTrader Web keeps trying the old one and login to that broker account will fail. See Trading platform password expired for the error you will see and how to clear it.